Frequently Asked Questions
Q: How will I know if my order has been shipped?
A: As soon as your order leaves for shipping, the system will send you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.
Q: Do you ship worldwide?
A: At the moment we only ship to Malaysia.
Q: Do you take custom orders?
A: We do but it depends on slot availability. You can drop us a DM on Instagram for an order!
Q: Do you have an actual store I can come visit?
A: Nope, no bricks & mortar for us. But although we only exist online, there are still tons of ways to stay in touch with us. We sometimes open up pop-up booths so do stay tuned for that!
Q: Why is everything sold out? Are sold out products going to be restocked?
A: We sometimes have to close the shop when there are too many orders for me to handle or to work on wholesale. There's only 2 of us and sometimes we need more time to process your orders.
Follow us on Instagram for updates on restocks, or shoot me a DM on there to know when a product will be back!
Q: I just placed an order but I did not receive the confirmation email.
A: You will receive a confirmation email right after placing an order. If not, no worries! It should be there within the next few hours of the day.
Q: I want to send a gift to someone!
A: If you are directly sending your order to someone as a gift, please specify it in the instructions notes at checkout! You can add a message in the notes section and we will place it inside the box for you.
Q: How do I get my partner’s ring size without them knowing?
A: Start by asking your significant other’s friends and family. If they wear rings frequently, try to take one without them noticing to a local jewelry store and ask them to check the size. Be sure to note which finger and hand they wear it on! Each of our fingers are different sizes and they can even vary from right to left hand. If you still are out of luck, we can try to guess based on their finger size. We use stretchy thread for the rings so we can usually get within the ball park.
Q: How should I get my finger sized?
A: Take a piece of string and wrap it around your finger to measure. Use a ruler to see how long the string is.
Q: I have a small business and we would love to collaborate!
A: If you have any collaboration ideas do drop us a DM on Instagram or email us at [email protected].
If none of these answers helped you out or if you have any other question, please reach out to me on Instagram or [email protected]