SHIPPING & EXCHANGE/RETURN POLICY
At Beadclassic our goal is simple: We want you to feel as confident in your order as we do in our products!
Our processing time is about 3-7 days since our items are Handmade To Order and also depending on the volume of order we receive that week.
Due to the Made-to-Order and One of a Kind nature of my business, many orders begin processing immediately. To keep my prices affordable, I do not accept returns or exchanges on any items. I am available to answer any sizing, care, or materials questions you may have to ensure you're purchasing the right piece of jewellery, before you purchase
Domestic orders (Malaysia) can take up to 5-15 days to get to you. As for International orders it can take 7-21 days. Please get in touch with the postal services first to track the update of your parcel. They are the ones who know best where it is now. I'll try to do my best to help :)
We will inform you on which postal services we will be using including the tracking code
You can track your parcels here:
DHL Ecommerce: https://ecommerceportal.dhl.com/track/
J&T Express: https://www.tracking.my/jt
Please always contact your local postal services first if you have a problem with delivery once the parcel has reached your destination, they're the ones handling it now. I have no control or responsibility in the delivery process and can only file a complaint with the postal services once you have contacted your local post first to check on its status.